We have set project guidelines and changes outside those terms will be charged per email. Similar to a mobile plan, we heavily discount our rates included in the plan but anything outside of the plan is charged at a higher rate.
2. Tell us everything abut who you are and who your target audience.
The more we understand about your brand the better we can create design elements that your customers can connect with.
3. Involve your Marketing Managers from the beginning.
If you are hiring or have an internal marketing manager, make sure you fill the forms we provide you with them. We do not start the project until they are supplied to us so you complete the task efficiently.
4. Give as much information as possible when filling in our forms.
When you commence a design request with Killer Aesthetic, you will be asked to fill in forms tailored to give us all the information to create a design. We may have design superpowers but we don't mind readers; the more information you provide to us the easier it will be for us to produce a design that aligns with the design your picturing in your head. We don't mind readers; the more information you provide to us the easier it will be for us to produce a design that aligns with the design your picturing in your head.
These are questions other people have asked us before, we share our answers.
Why do you always try to simplify the design?
There a many reasons why a simple design can be more effective than a complex one. Here are just two:
1. They are easier to understand. Extra decorative elements can distract the viewer from the main purpose of the design. Every successful design persuades it's audience to feel a certain way and unnecessary elements may confuse this feeling.
2. Simplifying things basically means you can reach a broader spectrum of audience and you are amplifying the meaning being conveyed. How? Because, the audience then uses its imagination to bridge in the gaps with their own views and backgrounds. The audience is forced to see beyond the realms of superficial and absorb the real meaning.
Why are the draft designs you created blurry when you print them?
We downscale all our image for fast viewing. Don't fear, you will be supplied with high resolution (sharp) images upon the payment of your invoice.
'I brought a marketing manager half way in and now my budget is blown'
It's important that we know all the information in the beginning as we make a lot of our choices based on the information you provide us. If you change your direction half way through, it's probably easier to delete the information and start again rather than try and modify what you have already. This is because we are more likely to miss information that we need to replace, when we work on a template it's clear to see which information is not our own. Read more about how you can keep your costs
'I like to have a lot of control over every step of my design'
We over per hour charge of $110 for our senior graphic designers that is available for any of your services
'My website has been frozen because I was unable to find my invoice to pay for it'
Both Killer Aesthetic and Squarespace store your invoices online so you can retrieve them whenever you please. If you do not pay your invoice within 30 days past the due date, your website will be frozen and it may take up to 48 hours to have it returned to you. Please contact Killer Aesthetic for information on how to get access to your invoices.
We provide an affordable and professional photography service located in Perth, Australia.
Contact us with your photography request
We will ask details of the photoshoot to gauge what photography methods to use first and
- We will come to your chosen location with a camera, lighting and photography equipment.
- most photoshoots last around 45 minutes to an hour.
- We will provide you will all the raw photographs to keep.
- You will chose your favourites
- We will edit your favourites
- You will review the Edits
We are trained in photo editing so we can hide any spots or blemishes or correct any lighting issues you are concerned about.
Can you match prices?
Brand identity design is a highly customised service. It’s not a commodity, our designer will solve your branding problem in a unique way. For that reason please compare our price with other quotes.
how do you accept payments?
Killer Aesthetic only accepts cash, Paypal, Stripe, and direct bank transfers. Please note that your project completion may be put on hold until this amount has been processed.
paying for the printing?
All printing accounts must be settled in full prior to the release of the files to the printers. Your job will be put on hold till these accounts are settled. We send all parcels to Killer Aesthetic's office first to check quality and will notify you as soon as the parcels arrive.
when can we start working?
Possibly immediately, but in order to maintain a high level of quality we only work on five projects at a time. If we are already working on five projects, we can organise our schedules to accommodate you as soon as possible.
when does our project commence?
After the Terms and Conditions have been read and a copy of the quotation is approved/signed and dated by the client and returned to Killer Aesthetic. Please note, by signing you agree to the Terms & Conditions.
If you supplying your own logo and/or artwork please ensure that the files comply with the below criteria. Killer Aesthetic will not be held responsible for any image quality of any client supplied images in which you later deem to be unacceptable. We will, of course, inform you if a file is submitted incorrectly and we will not send to print until your the artwork has been signed off by the client.
All images must be supplied in .TIFF or .jpg or .pdf
Minimum 300dpi (we can test this if you are unsure)
Set up in CMYK (full colour)
For Web Use
All images must be supplied in .jpg and .png
Optimised to under 1MB
SUBMITTING YOUR LOGO
Logo must be supplied in vector
you know it's vector if you zoom in 400% and it's still not blurry
if you are unsure, we can check them for you and quote you on the redraw if you can not find the original files anymore.
what do we define a change as?
A change is any modification made to the initial drafts provdied by the graphic designer. To be only charged once, all modifications must be listed in one email/message and able to be completed within 45 minutes. Extra changes are charged at $30
We will provide you with a secure link that allows you to track your spending and the process of your project. We hate being surprised by unknown fees so will do all we can to ensure you don't experience that when dealing with us.
don’t like the initial designs?
If you are not happy with the design produced for the first feedback you are not obliged to pay for the time taken to complete the initial design. The only cost you will face a $50 Cancellation Fee.
If a project is cancelled by Killer Aesthetic, due to unforeseen circumstances, any costs will be refunded in full to the client in a timely manner.
getting a full refund?
No, by the final stage of the process, you can no longer get a full refund. If you are unhappy with the designs in the initial stages, please advise and we will come to an agreement on how to move forward. It is expected that by the final stage of the design process you would have had multiple opportunities to express your dislike with the direction we have gone with the design. Don’t be afraid to speak out your opinion. We have countless skills here at Killer Aesthetic but mind reading is not one of them, so help us help you.