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Process:

Client: Reaches out to express interest

Designer: Requests information from the client to give an accurate quote. May also ask the client to fill in form(s)

Client: Receive Quote/Pricelist, if they have a custom job request we will also send a 'Request Summary' with the project terms

Client: Approve Quote/Pricelist which means that they agree to this process + t&c's

Client: Receive Invoice and pay 50% deposit for the design side of the job. Printing must be paid in full just before you would like your comepleted design to be sent to print. 

Client: Supply images, logo and editable text via email and/or Dropbox. All information must be supplied before design commences.

Designer: Research and idea development into competition and design concepts 

Designer: Sketching out ideas on paper

Designer: Designing and perfecting idea using Creative Cloud Adobe Design Programs

Designer: Present best initial concepts. In most cases you are provided with 3 completely different designs, however please view your quote for more information.

Client: Picks favourite design & suggests changes

Designer: Makes changes to chosen concept. These two steps may be repeated if more than one 'change' is included in the project terms. 

Client: Advises if they would like a change outside of these project terms (extra cost)

Client: Pays remaining amount on Invoice

Designer: After payment has been cleared, provides final design in PDF & JPG format via email and/or Dropbox

Designer: Posts completed design onto our logo portfolio online & our Instagram account for extra exposure.

- Please note: detailed illustrations + photography at extra cost. As well as for text heavy designs.


what if?

If you are not happy with the design produced for the first feedback you are not obliged to pay for the time taken to complete the initial design however you will lose your 50% deposit. If a project is cancelled by Killer Aesthetic, due to unforeseen circumstances, any costs  will be refunded in full to the client in a timely manner.

Force majeure cases - Killer Aesthetic shall not be liable for any failure or delay in supply or delivery of products/services where such failure or delay is wholly or partly due to any cause or circumstances whatsoever outside the reasonable control of Killer Aesthetic including but not limited to war, strikes, lockouts, industrial disputes or unrest, government restrictions or transport delays, fire, power outages, failure attributable to hosting suppliers, breakdown of plant, theft, vandalism, riots, civil commotions, accidents of any kind or act of terrorism.

Colour Variations - With all full colour printing there may be some colour variations from what you have seen on screen, to what the final product looks like, and previous orders. This is due to the nature of CMYK printing and bulk-run printing system. There will be no reprints at the expense of Killer Aesthetic. If you require colour accuracy we suggest using pantone colours. 

 

Resending Files - If a client loses or accidentally deletes the files delivered by Killer Aesthetic after the completion of the project, we can re-upload to Drop Box, for a fee of $5 per request.


why? 

Are my drafts low quality? We send the client lower quality drafts for fast web viewing and to protect our original designs. Once the design process is completed and the remaining amount on the invoice has been paid you will be given high quality versions of both JPGs for web use and PDF for print use.