Terms & Conditions
If you are not happy with the designs produced?
There is nothing that we hate more than an unhappy customers so please let us know the moment you are feeling this way. We won't take it to heart, so please be as honest as possible. We do our very best to create designs that match your brief but if you feel as though we haven't forfilled your requests outlined before the commencement of the job, you are not obliged to pay for work done as long as you voice your complaints during the initial draft process. However, if you agree to go ahead past the first 3 designs presentation stage, you are committing to the job. Although if you don't go ahead you can not use or distribute the designs or any slight variations of the designs produced as they will still belong to Killer Aesthetic.
Force majeure cases?
Killer Aesthetic shall not be liable for any failure or delay in supply or delivery of products/services where such failure or delay is wholly or partly due to any cause or circumstances whatsoever outside the reasonable control of Killer Aesthetic including but not limited to war, strikes, lockouts, industrial disputes or unrest, government restrictions or transport delays, fire, power outages, failure attributable to suppliers, breakdown of plant, theft, vandalism, riots, civil commotions, accidents of any kind or act of terrorism.
You want to apply your logo to different things after without us?
We will supply your logo via Dropbox, this folder will be permanently available to you. You may share this link with whomever you chose and you are not obliged to use Killer Aesthetic to complete other work outside of this project. We suggest using the .png and .jpg files for web use and the .pdf files for printing.
Time Allowance - Please allow up to 72 business hours for changes. If you project is on a tight deadline we will fast track it but it maybe at an extra cost.
Additional changes to your logo outside of the project terms are charged at $55 per hour. We will inform you when you are going over budget before completing the chnages.
A standard logo package contains:
- Up to 1 hour optional consultation
- 2-3 hours research
- 0.5 moodboard
- 1.5-2 hour sketching
- 2-3 execution
- Up to 1 hour change requested by client
- Up to 1 hour change requested by client
As of Jan 2017, only 2% of client required the additional changes.
Copyright - All designs are copyrighted to Killer Aesthetic until the invoice has been settled. After payment, you will own your designs, if you do not want us upload the designs onto our website or social media accounts, please let us know and we will respect your decision.
Project Terms - We base our concepts on information that you have supplied to us BEFORE creating the designs. If you decide after the designs have been created that you would like to change/cancel the project terms, we will NOT be responsible for running over budget.
Quality Issues - You may be sent lower quality drafts after settling the invoice the higher resolution versions will be available to you.
Proofreading and retyping are not included in the quote. Please supply proofread text in an editable format. Through collaboration we can offer those services but it will be charged at an extra cost.
ways to reduce your bill
Confirmed company name - If you change your company name half way through we will be essentially creating two logos and therefore will have to charge you accordingly.
Action Plan - Having a clear idea what your company is about, who your customers are and how you are to reach them, what your goals are and what sets you apart all come together to form your brand identity. A great logo visualises all these attributes so knowing these before starting the design will help to get the best design cost effectively. If you want us to help create a quick plan, please enquire about our consulting services.
Think about your customers & take your time when filling in all the forms - Even though we wish we could, we can't read minds so we have taken the time to create custom forms that allows us to get a very clear idea of what you are looking for so help us do this as efficiently as possible.
If you already have an idea, show us your sketches instead of filling in all the forms We can help you bring your sketches to life by making them digital. Even if it's a scribble on a napkin or just a brain dump of ideas, we can help you figure out your strongest ideas and give your three different directions visually to proceed.